1. CHAMPS2 featured on PR Newswire

... benefits for: Customers – better services and products Employees – greater job satisfaction Efficiency – better use of resources, doing more for less money Richard Pharro, Chief Executive, APMG, ...

2. CHAMPS2 featured on SourcingFocus.com

... that will help realise measurable benefits for: • Customers – better services and products • Employees – greater job satisfaction • Efficiency – better use of resources, doing more for less money. Richard ...

3. CHAMPS2 in the Financial Times

... customer service, to budgeting and how it collects revenue. Glynn Evans, corporate director of business change for Birmingham City Council, said: “Often incremental change is insufficient, making it ...

4. CHAMPS2 at the Best Practice Showcase 2010

... programme. It was a great opportunity for meeting potential accreditation partners and customers and we would like to thank everyone who stopped by our brand new stand. Key Note Presentation We are ...

5. The CHAMPS2 Method

... then realising outcomes. It is therefore an important tool in helping to redesign an approach to service delivery, whilst continuing to focus on what is important from a customer perspective. The CHAMPS2 ...

6. CHAMPS2 Business Transformation Methodology

... to customer sites. The works on such sites belong to their creators, may be protected by copyright or other proprietary laws. The rights specified above to view, download, and print the CHAMPS2 Content ...

7. Corporate Services Transformation

... to customers. Corporate Services Transformation at Birmingham City Council aimed to save money and invest in areas that would enable the Council to provide better services to customers. The work ...

8. Motives for Business Change

Modern customer facing organisations operate in increasingly complex environments where changes in expectations and technology are revolutionising the way that organisations deliver their services and ...

9. Understanding Transformation – The Birmingham Experience

... and "business change" are a much used terms, especially within the Public Sector where  the economic climate means that everyone are expected to cut costs whilst meeting increasing customer demands. ...

10. Customer First Transformation

Case Study - Customer First Transformation Customer First is at the heart of Business Transformation for the people of Birmingham, helping the Council to provide world class standards of customer service. ...

11. CHAMPS2 Origins

... and today the method is made freely available for both the private and public sectors. CHAMPS2 is...particularly suited to organisations successfully balancing the requirement of customers and employees ...

12. Case Studies

... about some of the achievements. Birmingham Adults and Communities Corporate Services transformation Customer First There are also four PDFs about Birmingham's experience: Changing our ...