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... cally reshaped to retain customer confidence and meet increasing customer expectations. The CHAMPS2 business change method provides the tools to enable organisations to confidently, innovatively and crea ...
...  programme. It was a great opportunity for meeting potential accreditation partners and customers and we would like to thank everyone who stopped by our brand new stand. Key Note Presentation W ...
... then realising outcomes. It is therefore an important tool in helping to redesign an approach to service delivery, whilst continuing to focus on what is important from a customer perspective. The CHAMPS2 ...
... the Site, such as News and Events, may contain links to customer sites. The works on such sites belong to their creators, may be protected by copyright or other proprietary laws. The rights specified ...
... to customers. Corporate Services Transformation at Birmingham City Council aimed to save money and invest in areas that would enable the Council to provide better services to customers. The work ...
Modern customer facing organisations operate in increasingly complex environments where changes in expectations and technology are revolutionising the way that organisations deliver their services and ...
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... and "business change" are a much used terms, especially within the Public Sector where  the economic climate means that everyone are expected to cut costs whilst meeting increasing customer demands. ...
Case Study - Customer First Transformation Customer First is at the heart of Business Transformation for the people of Birmingham, helping the Council to provide world class standards of customer service. ...
... rs, and today the method is made freely available for both the private and public sectors. CHAMPS2 is...particularly suited to organisations successfully balancing the requirement of customers ...
... about some of the achievements. Birmingham Adults and Communities Corporate Services transformation Customer First There are also four PDFs about Birmingham's experience: Changing our ...

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