Whilst the previous phases identified the need for transformational change, this phase defines the programme that will achieve it.

The phase consists of:

• Scoping and shaping (‘the what’) – defining the scope and objectives of the programme, and outlining the solution in the form of a Logical Design
• Structuring the programme (‘the how’) – defining the programme structure and governance and developing high-level plans in order to estimate costs and timescales.

A Full Business Case is produced at the end of this phase, providing a detailed justification for transformational change based on measurable Benefits.