Programme:

Working For The Future (WFTF)

Aim:

Working for the Future is transforming the Council's operational property portfolio to enable improvements in customer service delivery, offer new ways of working and enhance the work environment for employees.

Programme cycle:

25 years

Financial benefits:

£560m (for an investment of £260m)

 

Working For The Future Transformation

Working For The Future TransformationThrough this ambitious programme, the Birmingham City Council is introducing significant changes to the workplace combined with advances in Information & Communication Technology (ICT) to provide greater choice on where and how employees work. It will deliver these changes within fit for purpose, greener, better utilised and adaptable buildings with lower total operating costs.


The four key outcomes of Working for the Future:

Improved workplaces & work styles

Office accommodation is being brought into the 21st century with out of date premises being refurbished and new offices introduced. Wider adoption of agile working will be made easier through the introduction of new work styles, working practice guidance and new ICT.

Better customer experience

In the future, customers will be able to access services in many different ways - on the web, by telephone or in person. There is an aspiration to bring public services together in easily accessible locations.

Lower property operating costs

The proposed changes to the portfolio will lead to more efficient use of property.

Greater sustainability

The new portfolio will be built to the highest environmental standards and this will help to reduce the Council's carbon footprint.

Who will benefit?

Employees

  • Improved working environment
  • Better work / life balance

Birmingham City Council

  • Superior CPA rating(s)
  • Enhanced recruitment and retention

Managers

  • Potential for new service delivery models
  • Closer team working and collaboration

Customers and community

  • Easier access to services
  • Lower carbon footprint
 

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