LG Improvement and Development supports improvement and innovation in local government. We work with local authorities and their partners to develop and share good practice. We do this through networks, online resources, and support from councillor and officer peers.

This report considers the different approaches and methodologies for transforming local services, and the impact these are having on councils. Maidstone Borough Council outline the specific approach to business transformation that they have adopted. The report describes CHAMPS2 on several of the key pages.

You can download the report by clicking here

and you can view the introduction page by clicking here