Major business change is a complex process, requiring clear direction, excellent planning, specialist resources and above all a massive commitment from your organisation. Achieving all this is not simple.

CHAMPS2 business change helps to define a clear vision for the organisation and a business strategy that will deliver the vision. The delivery of transformational change involves the alignment of the organisation's people, processes and technology with its business strategy and vision to support and create innovative ways of working to provide new levels of customer service.

With the CHAMPS2 method...

All of these activities may take place within a change programme, but alone they would not produce a transformational outcome. Fundamental business change involves a ‘step change' in your organisation and not just continuous improvement. It's not just about how we do things better, cheaper and faster, but it is far more about asking the fundamental questions:

•Why do we do what we do at all?

•Why do we want to do it this way?

•How do we make a significant difference to our customers?

CHAMPS2 is designed to review all aspects of service delivery. It not only provides a structured approach to change management, it is also flexible and can be adapted for use in a range of change initiatives of any scale, across both public and private sector organisations.